American Well Kiosks Expand Healthcare Access – LiveHealth MedSuite

Lower Cost Alternative to Onsite Clinics Takes Hold among Large

American Well kiosk
Click to expand the image

Employers, Retailers, and Health Systems – American Well Kiosks Expand Healthcare Access

BOSTON (August 27, 2015) – Telehealth kiosks are rapidly becoming a key part of national employer healthcare programs, retail healthcare, and health system outreach strategies, according to telehealth leader American Well. In fact, consultancy IHS projects the U.S. market for healthcare kiosks will rise from roughly 10,000 kiosks in 2015 to over 36,000 annually by 2020[i].

With American Well’s telehealth kiosks – the industry’s only kiosks that offer walk-in, unscheduled visits – patients anywhere can get immediate access to a U.S. board certified physician, dietician, or behavioral health counselor. Kiosks save employers tens or even hundreds of thousands of dollars when compared with the cost of offering brick-and-mortar onsite clinics.  And kiosks give employees more convenient, onsite access to healthcare when they need it.

Some of the top uses today for healthcare kiosks include:

1) Healthcare access for employees located in manufacturing facilities and distribution centers.  In sites where employees are on their feet at work and have no computer or internet on the job, kiosks play a vital role in ensuring equal access for all employees to innovative new telehealth services.  Shift and assembly workers who often have a difficult time taking off from work find the kiosks make it possible to get needed care.

2) Extending the value of onsite clinic staff.  According to Mercer[ii], twenty-nine percent of employers with over 5,000 employees have onsite clinics. Yet onsite clinics can cost anywhere from $50,000 to nearly $700,000 annually to operate[iii] with full-time clinical staff, and typically can only serve employees in major locations.  At just $15,000-$60,000, telehealth kiosks can extend the reach of existing onsite clinic staff to small- and mid-sized locations as well.  In addition, onsite clinics staffed by nurses can immediately provide more comprehensive care by augmenting physical staff with a clinical team that includes online physicians and other provider types – all available through the kiosk experience.
3) Community outreach.  American Well increasingly sees health plans and health systems extending their services into the community by placing American Well’s telehealth kiosks in retail pharmacies, homeless shelters, supermarkets, and more public locations including community centers in neighborhoods where brick-and-mortar medical facilities are scarce.

“Large employer group customers see kiosks as a key part of their strategy to improve access to healthcare, manage costs, and enhance productivity,” said John Jesser, LiveHealth Online general manager. “With a kiosk, depending on their health plan benefits, employees can see a doctor covered under their health plan without ever leaving the worksite, for a fraction of the cost involved in a worksite clinic.”

In addition to employers, American Well also sees many health systems using kiosks to extend the reach of their medical staff into surrounding communities and to triage overflow in busy city Emergency Rooms.

“Health systems see many uses for telehealth kiosks,” said Danielle Russella, president, customer solutions at American Well. “Rather than build out suburban urgent care facilities costing millions to build a staff, health systems are placing kiosks in retail centers and employer sites, allowing people to see physicians more quickly and conveniently.”

For more information on American Well’s telehealth kiosks for retailers, employers and health systems, please visit this link.

About American Well
American Well is a telehealth services company that brings healthcare into the homes and workplaces of Americans. The Company’s web and mobile telehealth platform connects patients and clinicians for live, clinically meaningful visits via video. American Well, Amwell, and Amwell Therapy Associates are trademarks of American Well Corporation in the United States and other countries. All other trademarks used are the property of their respective owners. For more information, visit

[1] “Telehealth & Remote Patient Monitoring”, IHS Technology, July 31, 2015.
[1]“Giving Worksite Clinics a New Look”, Mercer, November 4, 2014.
[1] “Purchasing High Performance Archive”, The Commonwealth Fund, April 30, 2010.


American Well Kiosk PDF

LiveHealth Kiosks aka Medsuite images

Click for full screen
Click for full screen
Click for full image
Click for full image

Telemedicine offerings double within past year

Large employers note substantial savings for doctor visits, Mercer survey finds.


Telemedicine service offerings among large employers surged to 59% this year from just 30% in 2015, according to the largest annual health benefits survey of its kind with 2,544 participants.


Of 133 large U.S. employers surveyed earlier in the year by the National Business Group on Health, for example, 90% said they will make telehealth services available to employees in states where it is allowed next year. That represents a sharp increase from the current 70%. By 2020, the nonprofit group predicted that “virtually all large employer respondents will offer telemedicine,” while low utilization also is expected to increase steadily.

Senate Passes Bill to Use Project ECHO as Nationwide Telehealth Model | Healthcare Informatics Magazine | Health IT | Information Technology


The Senate passed the bill by a vote of 97-0. Introduced by U.S. Senators Brian Schatz (D-Hawaii) and Orrin Hatch (R-Utah), the bill, S. 2873, proposes to expand New Mexico’s Project ECHO as a national model for using telehealth for rural care.

Telemedicine Report for November 2 SnapMD


HIT Think: How Telehealth Can Enable Declines in Readmission Rates
High readmission rates are a $17 billion problem across the U.S. for hospital administrators with a portion of 30-day readmissions being completely preventable. To support this evidence the article highlights a recent University of California-San Francisco (UCSF) study published in the New England Journal of Medicine which found that 27 percent of readmissions could be avoided showing that hospitals must improve communications between patients, physicians, hospitals and primary care providers… Read the Full Article [Published by Health Data Management. Written by Lee Horner, 10/20/16]
Using Telehealth, mHealth to Advance Value-Based Care
Get a look at healthcare’s move toward value-based care and learn how Dartmouth-Hitchcock Medical Center and UMass Memorial Health Care, providers are using telehealth and mHealth to redefine how healthcare is delivered and measured.… Read the Full Article [Published by mHealth Intelligence. Written by Eric Wicklund, 10/14/16]
Telemedicine Plays Role in 50%+ of Patient Interactions at Kaiser Permanente
As the telemedicine market continues to grow in popularity among both providers and patients, major healthcare players are upping their investment. In 2015, more than 50 percent of all patient interactions at Oakland, Calif.-based Kaiser Permanente took place virtually, according to a Fortune report… Read the Full Article [Published byBecker’s Health IT & CIO Review. Written by Anuja Vaidya, 10/7/16]
Survey: Consumers Want Telemedicine, But Where and How to Get it Isn’t Always Clear
As point of care shifts to digital, Americans remain confused as to whether their health provider offers the option, or if telehealth is covered by their insurer. Journalist Heather Mack covers a survey by the American Telemedicine Association in partnership with Wego Health where 429 Americans were asked about their experience with telehealth finding that 78 percent said they wanted to use telehealth, but it either wasn’t offered or they couldn’t find it… Read the Full Article [Published by Mobi Health News. Written by Heather Mack, 10/4/16]
Insurers to CBO: Consider Private Insurer’s Data in Evaluation of Telemedicine
In a recent letter sent to the Congressional Budget Office (CBO), leading insurance plans including Aetna, Anthem, Blue Cross Blue Shield of Tennessee, Cambia Health Solutions, CareSource, EmblemHealth, Horizon Blue Cross Blue Shield of New Jersey, Humana, noted that there is significant congressional interest in breaking down barriers to telemedicine access in Medicare and that they should consider the experience of commercial insurers when evaluating the impact..… Read the Full Article [Published by Healthcare Informatics. Written by Heather Landi, 10/26/16]
A Telehealth Primer: Start Small, Make Adjustments, Scale Up
Eric Wicklund, Editor at mHealth Intelligence, speaks with SnapMD’s President & CEO, Dave Skibinski, and their customer Brookwood Baptist Health for a breakdown on launching a virtual care platform to employees and how they’re preparing to open service to patients.… Read the Full Article [Published by mHealth Intelligence. Written by Eric Wicklund, 10/5/16]
 Security Concerns Overcome: Customers Moving to SaaS (Info~Tech Research Group)
  50 State Telehealth Laws & Reimbursement Policies Report (Public Health Institute Center for Connected Health Policy)
  State Policy Resource Center (American Telemedicine Association)
  Pending Legislation and Regulation (Center for Connected Health Policy)
 Interactive State Policy Map (Center for Connected Health Policy)
  Policy Trends and Considerations (National Conference of State Legislatures)
  Telemedicine: A Get Started Guide (University of Missouri – School of Medicine)
  Telemedicine as a Delivery System (Centers for Medicare & Medicaid Services)
  Telehealth Start-Up Guide (Telligen, gpTRAC)
  Telehealth Program Developer Kit (California Telehealth Resource Center)
  Virtual Care Management: Telemedicine Enhances Patient Care (SnapMD)

SnapMD Conferences in TN and CA coming up

You’re Invited to Meet with SnapMD Executives to Learn More About Our Virtual Care Management Telemedicine Platform 

Join SnapMD at the Black Nurses Rock Conference and HealthIMPACT Northwest!  The events, located in Chattanooga, TN and San Francisco, CA, will feature SnapMD’s powerful enterprise level Virtual Care Management (VCM) telemedicine platform. Company representatives will be on-hand to provide more details on the cloud-based solution and how to deploy a telehealth program that is right for your patient populations.

Event details:

•    The 2016 Black Nurses Rock Inaugural Convention and Expo offers attendees the opportunity to network with 500 licensed practical nurses, registered nurses, nurse practitioners, Certified Registered Nurse Anesthetists (CRNAs), military nurses, and nursing students. SnapMD will showcase the power of their telemedicine technology to provide patients with better access to care. The event will take place at the Chattanoogan Hotel in Chattanooga, TN on October 20 – 22, 2016.

Click for full event details.

•    HealthIMPACT Midwest is the Nation’s leading healthcare CIO/CMIO Forum where participants will debate the future of connected and coordinated care technologies and how to offer measurable value to patients in health system. SnapMD will share their Virtual Care Management telemedicine technology and be available to elaborate on how it extends hospital and health system’s brand and reach-of-care to deliver high quality healthcare services. The event will take place at the Westin St. Francis in San Francisco, CA on October 21, 2016

Click for full event details.

CHCF Announces New Telehealth Investment in RubiconMD

The California Health Care Foundation’s Health Innovation Fund today announced a $750,000 investment in RubiconMD, Inc., whose technology platform connects primary care providers to specialists to enable timely, expert clinical advice through electronic consultations (eConsults). With this investment, CHCF supports an innovative approach to improving access to specialty care that implements eConsults for primary care providers in Medi-Cal managed care plans.